Wholesale Policies

Retail Shipping & ReturnsWholesale Shipping & Returns

These policies apply to every wholesale order placed with CGI-Green SeaMoss. Every batch we ship is wildcrafted and handled with care, and we want you to know exactly what to expect.

Shipping Policy

Free shipping on website wholesale orders. Wholesale products bought through the Wholesale section of our website ship free within the mainland/continental US. That covers bulk dried sea moss, elderberries, capsules and soaps.

Exclusive wholesale price list orders. Approved wholesale partners can order from our exclusive price list at lower prices than the website. For these orders:

  • Free shipping applies only to the 5 lb Gold Dried Sea Moss and the 5 lb Purple Dried Sea Moss.
  • Everything else, including larger sizes of gold and purple sea moss, is charged shipping based on the order's total weight and where it's going. We'll confirm the shipping cost on your invoice before your order ships.

Shipping days. Orders ship on Mondays and Tuesdays (excluding holidays) by USPS or UPS, whichever suits the order best. Transit usually takes 2–4 business days after the order ships, though delivery times may vary depending on your location.

Tracking. Every wholesale order ships with tracking, and we email you the number as soon as it's on its way.

Incorrect addresses. Please make sure your shipping address is correct. If an order ships to an incorrect address and comes back to us, we'll reship it, and you'll pay the shipping for the second delivery.

Lost orders. If your order is lost in transit, please follow our claims procedure, which we'll share with you when you contact us at support@cgi-green.com.

Return Policy

Our products are made for consumption, so we don't accept returns. That includes capsules, dried sea moss and dried elderberries. It also includes body care items like our soaps: they aren't eaten, but once opened or used we can't take them back.

If something isn't right with your order, email support@cgi-green.com and our team will be glad to help.

Order Issues & Underweight Claims

Email support@cgi-green.com within 7 days of receiving your order. Please include your order number and photos. Photo proof helps us resolve things faster.

Damaged, incorrect or spilled items. Send clear photos of the product, the packaging and the shipping label.

Underweight claims (dried sea moss, dried elderberries and other products sold by weight). To review a weight claim, we need:

  1. Unopened, untampered product that's still sealed in its original packaging
  2. A photo of the sealed package on a digital scale, with the weight reading and product label both visible
  3. A short, continuous video showing the scale at zero, then the sealed package being placed on it and the weight reading

Claims sent after the 7-day window, or without the required proof, may not be eligible.

Refund Policy

Because our products are perishable and made for consumption, all sales are final. If your order arrives damaged, incorrect, underweight, or doesn't meet our quality standard, email us within 7 days with the required proof and our team will review your claim.

Cancellation Policy

  • Wholesale orders can be cancelled before they ship, with a 15% restocking fee.
  • Orders that have already shipped cannot be cancelled.

To request a cancellation, email support@cgi-green.com as soon as possible.

Product Questions

What is sea moss and what are its health benefits?

 Sea moss is a natural type of red algae harvested from the Caribbean Sea. It’s valued for its rich content of essential nutrients that support overall health. People use sea moss to help boost immunity, improve digestion, support thyroid function, and promote healthier skin and energy levels.

What ingredients are used in your sea moss gel?

 Our sea moss gels are made with 100% wildcrafted sea moss and blended with natural, high-quality fruit ingredients for flavor and added benefits.

Are your products organic or wildcrafted?

 Yes, we use only wildcrafted sea moss, responsibly harvested from its natural environment without artificial additives or preservatives.

Is sea moss gel safe for children or pregnant women?

 Sea moss is generally safe for children ages 5 and up. However, if you are pregnant or nursing, we recommend consulting your healthcare provider before use.

How should I store sea moss gel after opening?

 To maintain freshness and quality, keep your sea moss gel refrigerated at all times, whether opened or unopened.

What is the shelf life of your sea moss gel?

Each jar typically stays fresh for 14 days in the refrigerator. For longer shelf life, we recommend transferring to a freezer-friendly container for up to 3-6 months of freshness in the freezer.

Can I consume sea moss gel daily? How much should I take?

 Yes, sea moss gel can be taken daily. We recommend a serving size of 2 tablespoons per day for optimal results.

Usage Questions

How do I use sea moss gel in my daily routine?

Our sea moss gel is incredibly versatile. You can eat it straight from the jar or add it to smoothies, teas, coffee, soups, sauces, stews, and more.

Can I cook or bake with sea moss gel?

Absolutely! Sea moss gel acts as a natural thickener and can be incorporated into soups, baked goods, and other cooked recipes.

What does sea moss gel taste like?

Our fruit-infused sea moss gels carry the natural flavor of the added fruits. The plain version has a mild, ocean-like taste.

Shipping & Orders

How long does shipping take?

We ship orders every Monday and Tuesday. Delivery within the U.S. typically takes 2–4 business days.

Do you offer international shipping?

Yes, we ship our non-gel products internationally—including dried sea moss, sea moss soap, sea moss supplements and elderberries. Sea moss gels are available only within the U.S.

Will I receive a tracking number for my order?

Yes, all customers receive email updates with tracking information once their order is shipped.

What should I do if my order arrives damaged or spoiled?

If you experience any issues with your order, please contact us at support@cgi-green.com. Our team will promptly assist you.

Quality & Safety

Is your sea moss tested for purity and heavy metals?

Yes, our sea moss undergoes and multiple phytosanitary inspections to ensure it meets the highest standards of purity and safety.

Where is your sea moss sourced from?

We sustainably harvest our sea moss from the pristine waters surrounding St. Lucia in the Caribbean.

Are your facilities FDA-approved?

Yes, our processing facility in St. Lucia is FDA-approved and follows strict quality control standards.