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Processing & Shipping
Thank you for visiting and shopping with us at C.G.I The Following are the terms and conditions that constitute our Shipping Policy
PROCESSING & SHIPPING
Orders are Shipped with the United States Postal Service (USPS).
Process for Gels
Our warehouse takes orders from Monday through Sunday , 24 Hours a day, 365 days a year. Sea Moss Gel ships on Monday’s only. Gels are made nearest to the day of shipping, for high quality product and proper mineral retention.
Due to Covid 19 Priority Mails has changed. Depending on where you live shipping may take 1-3 Shipping days and 2-4 shipping days.
Once your order is shipped you would receive your USPS Tracking number.
Dried Sea Moss Process
Our warehouse takes orders from Monday to Sunday 24 Hours a day 365 days a year.
Dried Sea Moss are shipped on Monday’s and Friday’s.
Due to Covid 19 changes Priority Mails has changed the 1-3 Shipping days to 2-4 shipping days Depending on where you live. Customers will receive their order in 3-5 business days after it's shipped.
Once your order is shipped you will receive your USPS Tracking number.
Shipping Costs & Delivery Time
shipping- For Dried Sea Moss delivery time is between 3-5 business days.
Dried Sea Moss shipping rates are subjected to change depending on the zones you live.
FREE Shipping- For Sea Moss Gels delivery time between 2-4 business days
Domestic Shipping Policy Shipment Processing Time
Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
We do not ship packages on Saturday’s or the following US holidays:
• New Year’s Day
• President's Day
• Memorial Day
• 4th of July
• Labor Day
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
C.G.I Green is not liable for any products damaged or lost during shipping. Our high standard packaging of orders and proper labeling of package(s) as ‘fragile’ informs the carriers to handle with care. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
All sales are final and there are no refunds or exchanges.
Once packages are dropped off at the post office, we no longer have control, please contact USPS for further details once you receive tracking number.
If there have been a mixed up in orders, contact us and we will rectify the issue.
FOOD AND DRUG ADMINISTRATION STATEMENT
The statements made within this website have not been evaluated by the U.S. Food and Drug Administration. These statements and the products of this company are not intended to diagnose, treat, cure or prevent any disease.
Please consult your physician before implementing any new diet, exercise and dietary supplement programs, especially if you have preexisting medical conditions or are taking prescribed medications. The statements made on this website are for educational purposes only and are not meant to replace the advice of your physician or healthcare provider.
In the event should a customer decide to cancel their order that isn't shipped out, we charge a restocking fee of $15 on that order.
All items received broken from us has to be returned to USPS and a complaint must be filed.
Customers are to examine their products in the box first & then file complaint if found broken.
Customers are not to send any orders back to us & must contact us via email to notify us of this issue.
INPUT OF INCORRECT ADDRESS
Customers that input incorrect addresses in their order that was shipped would need to pay additional shipping charges for us to reship order.
Please ensure that your address is correct at all times.